If you require live
support, choose that option from the Help menu.
Clicking on it will reveal a page similar to that shown in figure 10.4.
Figure 10.4 – Live Support
As you can see from
the above figure, the symbol at the bottom indicates that live support is
available. You can click on it in order
to speak with an agent. The symbol is slightly different if agents are not
online. Currently, agents are available
from
If the agents are
not available, you can leave a text message by clicking on the live support
link, but it will be dealt with by mail.
Alternatively, you can submit a ticket via the helpdesk (the link
slightly further up the page). This is a
full Email support ticketing system. You
will immediately receive notification that your ticket has been received and a
support agent will respond as soon as possible.
Related Topics